We respect your privacy. We do not sell, rent, loan, or transfer any personal information regarding our visitors to any unrelated third parties. Any information you give us about yourself will be held with care and will not be used in ways to which you have not consented. Information collected on our website is used to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product and company news with you. This information will only be used by Sunken Cellars, and in limited cases by Sunken Cellars service providers who are subject to confidentiality agreements and who share Sunken Cellars’ commitment to protecting your privacy and data.
Your shopping experience, including your personal and payment information, is safe and secure. Our Secure Sockets Layer (SSL) protocol is the industry standard and among the best software available today for secure commerce transactions. We use the latest encryption technologies, rigorous password protections, and stringent limits on the number of people who have access to your information, all to guard against unauthorized access to the data.
Wine sold to you is sold in Washington and title passes to you, the buyer, in Washington. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your selected destination. You must be 21 years or older to purchase wine. By placing your order, you certify under penality of perjury that you and the recipient are at least 21 years old.
Return and Credit Card Refund Policies
Sunken Cellars guarantees the highest quality of all our wines. If for any reason you are not completely satisfied with your purchase, please let us know within 30 days of purchase. We will process refunds to the credit card used at the time of purchase upon receiving your returned shipment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Questions & Comments
If you have questions or comments of any kind, please feel free to contact us at [email protected].